- Client is obliged to carry a passport/ID during the tour.
- All payments are in cash (CZK, EUR, USD) right before the tour.
- Refund policy: Free of charge, we do not take any deposits in advance.
- No refund for: weather conditions, getting lost on the tour, traffic jam, unexpected changes in opening time of visited sites, purchased tickets, traffic situation, force majeure.
- Meeting point is in parking deck of Central (Wilsons) railway station in Prague centre. It is easily accessible by public transport.
- Departure time is binding.
- Pick-up service is upon request 24H in advance. Pick-up time is different from departure (earlier).
- Drop-off service back to hotel/address in cental Prague in included.
- Tours are guided in English, sometimes our guide speak other language, without guarantee.
- Client is obliged to stay with the group and follow the instructions of the guide.
- All complaints have to be put during or immediately after the the tour.
- Green Zebra Tours is not responsible for lost of personal belongings.
- Discount policy 1: Children under 15 years old – 30% discount.
- Discount policy 2: Every 6th person is for free (e.g. you book tour for 6 persons, but you pay 5 only or you book tour for 12 persons, but you pay 10 only).